FAQ & Site Info

Shipping costs vary depending on the destination, shipping method, and order value. You can see the shipping cost at checkout before placing your order.

Delivery times vary depending on your location.

Please contact us immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund.

If your order hasn't been shipped yet, we may be able to change the shipping address. Please contact us as soon as possible.

After the order payment is successful, it will be delivered to the logistics carrier within 24-48 hours.

European countries, the United States, Mexico, Australia, Brazil, Israel, South Korea and other countries will arrive in 12-20 working days, and other countries will take 30 days. If it is affected by bad weather or force majeure, the delivery time will be extended by 7-15 working days.

You can check the current delivery status from the tracking number in the delivery information notification email.